Delivery & Returns Policy

Shipping

We aim to dispatch orders within 1-3 working days after the order is placed.

Stock availability is updated regularly. If an item becomes unavailable after your order is placed, we will notify you by email and issue a full refund if we are unable to fulfil the order.

We ship to the United Kingdom and internationally.

Estimated delivery times

United Kingdom: 2-5 business days after dispatch

Europe: 5-10 business days after dispatch

North America: 7-14 business days after dispatch

Rest of World: 10-21 business days after dispatch

These delivery times are estimates only and are not guaranteed, unless we have expressly agreed a specific delivery deadline with you in writing.

Parigotte is not responsible for delays caused by carriers, customs authorities, local postal services, adverse weather, strikes, public holidays or events outside our reasonable control.

Payment options

We accept Visa, Mastercard, American Express, Apple Pay and PayPal.

Your statutory right to cancel

For online orders, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, you must clearly inform us within 14 days of receipt. The easiest way is to email hello@parigotte.com with your order number and a clear statement that you wish to cancel.

After notifying us that you wish to cancel, you then have a further 14 days to return the goods.

Unless the item is faulty, damaged, incorrect or not as described, return postage is your responsibility. We do not provide prepaid return labels. We strongly recommend using a tracked and insured postal service, as the parcel remains your responsibility until it reaches us.

You may inspect the goods as you reasonably would in a shop. If the goods have been handled beyond what is reasonably necessary to assess their nature, characteristics and function, we may deduct an amount from your refund to reflect any diminished value.

For tarot decks, oracle decks, books, boxed sets and other presentation items, this may include damage to the box, seal, sticker, wrap or presentation packaging where this reduces the resale value of the item.

Refunds for statutory cancellations will be processed within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have returned the goods.

For statutory cancellations, we will refund the item price and the standard original delivery charge where applicable. If you selected a more expensive delivery option, we will only refund the cost of our standard delivery option.

Refunds will be issued using the original payment method. Please do not send bank details by email.

This right does not apply to items that have been personalised or made to order.

Return conditions

Returned items must be complete and returned with all original packaging. They must not be used, damaged or handled beyond what is reasonably necessary to inspect them.

You may inspect the goods as you reasonably would in a shop. However, items must not be used, damaged or handled beyond what is reasonably necessary to assess their nature, characteristics and function.

For tarot decks, oracle decks, books, boxed sets and other presentation items, please handle the product carefully when inspecting it.

If the item, box, seal, sticker, wrap or presentation packaging has been damaged, marked, removed or opened in a way that reduces the item’s resale value, we reserve the right to apply a deduction from the refund to reflect that loss in value.

This does not prevent you from exercising your statutory right to cancel, but any refund may be reduced where the returned item is no longer in a resaleable condition due to handling beyond what is reasonably necessary to inspect it.

This does not affect your statutory rights if the item is faulty, damaged, incorrect or not as described.

How to start a return

Before sending any return, please email hello@parigotte.com with:

- Your order number

- Your name and email address

- The item you would like to return

- The reason for return

- Photos of the item and packaging, where relevant and reasonably possible

Please do not send items back without contacting us first, as we may need to provide return instructions.

Returned items must be packaged securely to avoid damage in transit. Please include your name, order number and email address inside the parcel.

We recommend using a tracked and insured postal service. Parigotte is not responsible for returns lost or damaged in transit.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible at hello@parigotte.com with your order number and details of the issue.

Where possible, please provide:

- Clear photographs of all outer packaging

- A photograph of the shipping label

- Photographs of the item and internal packaging showing the damage or issue

This evidence helps us investigate the issue properly and, where relevant, raise a claim with the courier. If evidence is not provided, it may limit our ability to verify the issue and offer a resolution.

Please do not return faulty, damaged or incorrect items without contacting us first.

If your item is faulty, damaged, incorrect or not as described, we will arrange an appropriate solution in line with your statutory rights.

Refunds

Once your returned item is received and inspected, we will notify you by email.

Approved refunds will be processed using the original payment method. Please do not send bank details by email.

If the returned item has been handled beyond what is reasonably necessary to inspect it, or if the item or packaging is returned in a condition that reduces its resale value, we may apply a deduction from the refund.

Approved refunds are usually processed within 5 working days of inspection. Where a statutory cancellation applies, refunds will be made within the legal timeframe.

Depending on your bank, card provider or payment provider, it may take additional time for the refund to appear in your account.

We will notify you by email when a refund has been issued.

Non-delivery and failed delivery

a. Incorrect or incomplete address

You are responsible for providing a correct and complete delivery address at checkout.

If the address provided is incorrect, incomplete, outdated or rejected because it is a PO Box, packstation or similar delivery point, the parcel may be returned to us.

Unfortunately, we cannot change the delivery address once the parcel has left our facility.

If your parcel is returned to us due to an incorrect or incomplete address, we will refund the cost of the goods minus the original shipping cost and any return costs charged to us by the carrier. You will need to place a new order online.

b. Failed delivery attempts

Carriers usually make one or more attempts to deliver your parcel. If they are unable to deliver it, the parcel may be returned to us or held at a local depot, post office or collection point.

If the parcel is not collected in time and is returned to us, we will refund the cost of the goods minus the original shipping cost and any return costs charged to us by the carrier.

c. Unclaimed parcels

If a parcel is returned to us because it was not collected from a post office, depot, delivery office or collection point within the carrier’s holding period, we may deduct the original shipping cost and any return costs charged to us by the carrier from your refund.

d. Recipient refused the parcel

If a parcel is refused at the delivery address and returned to us, we will refund the cost of the goods minus the original shipping cost and any return costs charged to us by the carrier.

e. Unpaid customs charges

For deliveries outside the United Kingdom, import duties, taxes, customs charges, handling fees and other local charges may apply.

These charges are the responsibility of the customer. Parigotte has no control over these charges and cannot predict their amount.

If a parcel is returned to us due to non-payment of customs charges, the original shipping cost and any return shipping costs charged to us may be deducted from your refund.

If return costs, customs charges or carrier fees exceed the value of the goods, no refund may be due.

Please make sure you understand the customs process and potential costs for your country before ordering.

f. Illegible address label

In rare cases, an address label may become unreadable during transit. If this happens and the carrier returns the parcel to us, we will reship your order free of charge.

g. Parcel damaged in transit before delivery

If your parcel is significantly damaged while on its way to you and the carrier returns it to us without attempting delivery, we will repack and reship your order free of charge where possible.

Tracked and signed deliveries

For orders sent via a tracked or signed delivery service, delivery scans, GPS data, courier photographs and signatures may be used as evidence that a parcel was delivered to the address provided.

If you believe a parcel has not been received, or that items are missing or damaged, please contact us promptly so we can investigate with the carrier.

If your parcel or item appears damaged, please keep all packaging and contact us as soon as possible with photos of the parcel, shipping label, internal packaging and item.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

Returning an international parcel

If you are returning an item from outside the United Kingdom, please clearly mark the package as:

RETURNED GOODS - NO COMMERCIAL VALUE

This helps avoid customs charges when the parcel re-enters the UK.

Parigotte is not responsible for customs charges, import VAT, handling fees or other costs applied to returned parcels. Any such charges are the responsibility of the customer and may be deducted from any refund due.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase in line with this policy and place a new order.

Complaints and disputes

If you have a complaint, please contact us first at hello@parigotte.com so we can try to resolve the issue directly.

If we are unable to resolve your complaint, you may refer the matter to an approved Alternative Dispute Resolution body. Details are available on request.

These terms do not affect your statutory rights.